FAQ's
In some areas like Olathe, only Water One is allowed to shut off the water at the meter and they must be called as soon as possible. If you have any trouble shutting off your water during an active leak, please let us know and we will be there as soon as possible in order to prevent water damage to your home.
We can open up the drains for your: Kitchen, toilet, sewer, septic, shower, tub, lavatory, laundry, and floor drain. The ways we can do so are with various cabled machines, air rams, chain-knockers, pressure jetters, and water pressure bladders. Our clients also love that we can run a video camera and locater down many pipes to visually show why their pipes are clogging, and pinpoint exactly where.
If you have a drain that has overflowed onto your flooring, then there are a few options to make the likelihood of saving your flooring better. Flooring that may not be salvageable after becoming soiled with sewage or dirty backed-up wastewater is linoleum, hardwood, and carpeting.
You may be able to clean the top surface of linoleum but you cannot clean the water that gets in between the cracks and finds its way underneath where it can not evaporate. Especially if the linoleum is above a wooden sub-floor, it will have to be removed. Fans must be placed on the wetted subfloor after linoleum removal, cleanup, and disinfectant are applied.
Because hardwood flooring is porous it will absorb the moisture and cause one of several different types of warping. Hardwood that is saturated with wastewater has to be professionally treated with special suction mats and disinfectant. The warping can be reversed to look brand new again if a professional service arrives quickly enough. We can take care of getting a water remediation service to you as soon as possible.
For wastewater soiled carpeting there is no option other than carpet and padding removal. If the carpeting is installed on top of a wooden subfloor then it will have to be removed. Fans must be placed on the wetted subfloor after carpet and padding removal, cleanup, and disinfectant are applied.
All other non-porous hard surfaces can be topically cleaned and disinfected with the appropriate products.
This can be confirmed by shutting off the water to your home from the valve inside your home, and observing if the water meter dials are still moving. If they are, that means water is not getting inside your home, but is still passing through your meter, indicating an underground leak on your main water supply.
We are happy to visit your home and complete a full evaluation for you!
If there is no humming sound, the internal breaker may be reset by pushing the small red button on the bottom of the garbage disposal. The obstruction may be removable from the inside, or it may be a frozen rusted component that cannot be repaired.
Never place your hand or tools inside of a garbage disposal in an attempt to remove debris if there is any power connection. Most garbage disposals come with an allen wrench tool that can be inserted safely into the bottom center and moved in a back and forth motion that will unjam the garbage disposal.
Another common cause for sewer smell in the home comes from floor drain clean-out inlets. On floor drains, there should be a pipe that goes straight down and holds water in its trap which you can see. On the side there should be a plugged hole only opened for the purpose and duration of a pipe clog removal with a cabled machine. If that hole is open and not plugged, you have bypassed the drain trap and have no barrier from the sewer air getting into your home. The installation of a proper floor drain plug will solve the problem. A less common cause of sewer smell is a cracked or broken vent pipe in the home. Discovering the problem vent is difficult without a thorough inspection. This can require all the pipes in the home to be filled with smoke in order to find the sewer air leak. We are happy to visit your home to conduct a thorough evaluation to find the source of the sewer smell!