Terms & Conditions

Name: Bright Side Plumbing Kansas City
Address: 8110 Carter St, Overland Park, KS, US
Telephone: (913) 963-1029

These terms and conditions (the “Terms and Conditions”) govern the use of www.callbrightside.com (the “Site”). This Site is owned and operated by Bright Side Plumbing. This Site is a plumbing website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Bright Side Plumbing and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

Limitation of Liability

Bright Side Plumbing and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Bright Side Plumbing and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Kansas.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

(913) 963-1029 [email protected]
8110 Carter St, Overland Park, KS 66204, United States

Bright Side Plumbing Guarantees and Warranties

Sewer Repairs and Replacements

Your sewer repair or replacement comes with a parts and labor lifetime guarantee for proper installation and materials integrity for as long as the original purchasing homeowner lives in the home while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Exclusions include but are not limited to: The settling of the home or general soil to the detriment of the piping or its flowable grade: city, utility contractor, any third-party damage, root intrusions at transitional connections to original piping, or clogs caused by foreign objects or grease build-up caused by homeowner mistake or abuse.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Clog Removal

Your clog removal includes a 30-day guarantee against a repeat clog.

Exclusions include but are not limited to abuse or misuse. Service will only be repeated once within the initial 30-day guarantee window, and the repeat service does not reset the original 30-day window.

Water Heater Repairs and Replacements

Your water heater replacement comes with a 6-year, 8-year, or lifetime parts and labor guarantee, depending on which package you choose, while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Your water heater repair comes with a parts and labor one-year guarantee for proper installation and materials integrity while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

The 8-year water heater package includes a 3-year warranty for the included thermal expansion tank.

The lifetime water heater package includes a 3-year warranty for the included thermal expansion tank and a 5-year warranty for the included whole-house pressure regulator valve.

Exclusions include but are not limited to: Abuse or misuse. Home water pressure over 80 PSI or leaving additional and related recommended repairs with the water heating system or home unresolved. Parts will only be replaced once during the one-year guarantee, and does not reset the one-year guarantee window.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Sump, Grinder, and Ejector Pump Replacements

Your pump replacement comes with a 1-year, 3-year, or 5-year parts and labor guarantee, depending on which package you choose, while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Exclusions include but are not limited to: Abuse or misuse. Unapproved debris having entered the pump pit for the type of pump installed or leaving additional and related recommended repairs with the pump system or home unresolved. Parts will only be replaced once during the guarantee period and does not reset the guarantee window.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Fixture Repairs and Replacements

For this warranty section, the term “fixture” refers to toilets, urinals, faucets, valves, sinks, recirculation pumps, bidets, tubs, “tubular” fixture drains, and shower pans.

Your fixture replacement comes with a 1-year, 3-year, or 5-year parts and labor guarantee, depending on which package you choose, while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Your fixture repair comes with a parts and labor one-year guarantee for proper installation and materials integrity while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Exclusions include but are not limited to: Abuse or misuse. Home water pressure over 80 PSI or leaving additional and related recommended repairs with the plumbing system or home unresolved. Parts will only be replaced once during the guarantee period and does not reset the guarantee window.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Pressure Regulator Valve Replacement

Your pressure regulator valve replacement comes with a 1-year, 3-year, or 5-year parts and labor guarantee, depending on which package you choose, while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

The home’s water pressure should be checked semi-annually, and the pressure regulator valve should be serviced annually to guarantee correct pressure levels in the home.

Exclusions include a need for proper access to the pressure regulator valve, a working shut-off valve to the home, or a home plumbing system drain near the pressure regulator valve.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Thermal Expansion Tank Replacement

Your thermal expansion tank replacement comes with a 1-year or 3-year part and labor guarantee, depending on which package you choose, while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Exclusions include but are not limited to: Abuse or misuse. Home water pressure over 80 PSI or leaving additional and related recommended repairs with the water heating system or home unresolved. Parts will only be replaced once during the guarantee period and does not reset the guarantee window.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Pressure Pipe and Fittings Replacement

For this warranty section, the term “pressure pipe” refers to the main potable water-delivering piping supplied through your city water meter. Guaranteed replacements are only made using copper, brass, and PEX.

Your pressure piping replacement comes with a parts and labor lifetime guarantee for proper installation and materials integrity for as long as the original purchasing homeowner lives in the home while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Exclusions include but are not limited to: Abuse or misuse, galvanized steel, CPVC, or polybutylene piping or connections, home water pressure over 80 PSI, or leaving additional related recommended repairs with the plumbing system or home unresolved. SharkBite-type fittings are not covered under this guarantee, and parts will only be replaced once during the guarantee period.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Drain Pipe and Fittings Replacement

The term “drain pipe” refers to the above-ground piping that takes the gray and black water from the fixtures to the sewer for this warranty section. Guaranteed replacements are only made using PVC DWV cell core or solid core piping and fittings.

Your drain piping replacement comes with a parts and labor lifetime guarantee for proper installation and materials integrity for as long as the original purchasing homeowner lives in the home while the home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Exclusions include but are not limited to: Abuse or misuse.“Tubular” type piping that generally goes under cabinet spaces that we classify under “fixture repair.” Galvanized steel or cast iron piping or connections, leaving additional and related recommended repairs with the plumbing system or home unresolved. Non-steel-backed rubber fittings are not covered under this guarantee, and parts will only be replaced once during the guarantee period.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Fuel Gas Pipe and Fittings Replacement

For all fuel gas-related projects, immediately call a licensed electrician to ensure the fuel gas system is properly grounded and bonded to prevent any property damage from electrical storms.

For this warranty section, the term “fuel gas” refers to the natural gas delivering piping supplied through your city gas meter. Guaranteed replacements are only made using black iron, brass, corrugated stainless steel, and polyethylene.

Exclusions include but are not limited to: Abuse or misuse, acts of God (including lighting, storms, and earthquakes), improper grounding or bonding in the electrical system, galvanized steel, copper, or appliance flex piping or their connections, home gas pressure over the code-approved amount, or leaving additional related recommended repairs with the plumbing system or home unresolved. Safety stop fittings are not covered under this guarantee, and parts will only be replaced once during the guarantee period.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Garbage Disposers

Your disposer replacement comes with a 2-year, 6-year, 8-year, or 10-year part and labor guarantee, depending on which package you choose, while the home and property conditions meet local municipality-recommended plumbing and electrical code and safety regulations.

Exclusions include but are not limited to: Abuse or misuse. Unapproved debris having entered the disposer for the type installed or leaving additional and related recommended repairs with the kitchen sink and drain system unresolved. Parts will only be replaced once during the guarantee period and does not reset the guarantee window.

All warranties and guarantees are only honorable to a new homeowner that did not initially make the purchase for a maximum of one year from the installation date.

Client Supplied Parts and Materials

Any parts or materials not supplied by Bright Side Plumbing will not be guaranteed or warranted in any capacity.

Installation alone comes with a one-year guarantee for proper installation as long as the original purchasing homeowner lives in the home while the related home and property conditions meet local municipality-recommended plumbing code and safety regulations.

Exclusions include but are not limited to: Abuse or misuse, acts of God (including lighting, storms, and earthquakes), home water pressure over 80 PSI, or leaving additional and related recommended repairs with the home unresolved. Installations will only be repeated once during the guarantee period, and do not reset the guarantee window.

Discounts & Specials

Sewer Repair:

Free sewer video scoping is for actively problematic sewers; only primary resident homeowners qualify. Sewer video scoping for sewers of unknown or proper function or sewers serving investment properties do not qualify for this promotion. Must be within our standard service area to qualify. The standard $349 video scope charges apply in these scenarios.

Leak Repair:

The standard $89 dispatch fee applies to fixture leaks and does not qualify for this promotion. Must be within our standard service area to qualify.

Drain Cleaning:

Only primary resident homeowners qualify. Sewers serving investment properties do not qualify for this promotion. Must be within our standard service area to qualify. The standard $349 unclogging and video scope charges apply in these scenarios.

Water Heaters:

Free water heater estimates are for actively problematic water heaters; only primary resident homeowners qualify. Water heaters of unknown or proper function or water heaters serving investment properties do not qualify for this promotion. Must be within our standard service area to qualify. The standard $89 trip charges apply in these scenarios.

Sewer Line Cleaning:

Septic System:

Free septic video scoping is for actively problematic septic systems; only primary resident homeowners qualify. Septic video scoping for septic systems of unknown or proper function or sewers serving investment properties do not qualify for this promotion. Must be within our standard service area to qualify. The standard $349 video scope charges apply in these scenarios.

Sump Pumps:

Free sump pump estimates are for actively problematic sump pumps; only primary resident homeowners qualify. Sump pumps of unknown or proper function or sump pumps serving investment properties do not qualify for this promotion. Must be within our standard service area to qualify. The standard $89 trip charges apply in these scenarios.